Effective Date: 19/05/2025
At WarehouseHoldGoods.com, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website.
1. Who We Are
WarehouseHoldGoods.com is an online retailer based in the UK, offering a wide range of household goods. For the purposes of UK data protection law, we are the “data controller” of the personal information you provide.
2. What Information We Collect
We may collect the following information from you:
- Personal details: Name, address, email, phone number
- Payment information: Card details (processed securely through third-party providers)
- Order details: Products purchased, delivery instructions
- Account information: Login credentials if you create an account
- Technical data: IP address, browser type, device information, cookies
3. How We Use Your Information
We use your data to:
- Process and fulfil orders
- Communicate with you about your orders or customer service issues
- Send marketing emails (if you opt-in)
- Improve our website and services
- Comply with legal obligations
4. Legal Basis for Processing
We rely on the following legal bases:
- Contractual obligation: To process your purchases and deliver goods
- Consent: For marketing communications
- Legal obligation: For tax and regulatory compliance
- Legitimate interest: To improve customer experience and prevent fraud
5. Sharing Your Information
We do not sell your personal data. We may share your data with:
- Payment processors (e.g. PayPal, Stripe)
- Delivery partners (e.g. Royal Mail, DPD)
- IT and website service providers
- Law enforcement or regulatory bodies (if legally required)
6. Cookies
Our website uses cookies to improve functionality and user experience. You can manage or disable cookies through your browser settings. See our [Cookie Policy] for more details.
7. Data Retention
We retain your personal information only as long as necessary to fulfil the purposes outlined in this policy, including for legal and accounting requirements.
8. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your data
- Object to or restrict certain processing
- Withdraw consent at any time
- Lodge a complaint with the ICO (www.ico.org.uk)
To exercise your rights, please contact us at:
📧 Email: support@warehouseholdgoods.com
9. How We Protect Your Information
We implement appropriate technical and organisational measures to keep your data secure, including encrypted transactions, secure payment gateways, and limited access to personal data.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.