Effective Date: 19/05/2025
We want you to be completely satisfied with your purchase from WarehouseHoldGoods.com. If you’re not happy, we’re here to help.
1. Returns
- You may return most items within 14 days of delivery.
- Items must be unused, in original packaging, and in resaleable condition.
- To start a return, please contact us at support@warehouseholdgoods.com with your order number and reason for return.
2. Refunds
- Once we receive your returned item and inspect it, we will notify you of the status.
- Approved refunds will be issued to your original payment method within 7 working days.
3. Damaged or Faulty Items
- If you receive a damaged or defective item, please notify us within 48 hours of delivery with photos.
- We will offer a replacement or refund.
4. Non-Returnable Items
- Certain items such as perishable goods, personalised items, or hygiene related products may not be eligible for return.
5. Return Shipping
- You will be responsible for return shipping costs unless the item is faulty or sent in error.